What our Customers say...
Water Damage Testimonials
I highly recommend this company--which did an excellent job in cleaning up a water mess and preventing mold and further damage. They were prompt, polite, and highly professional and kept me informed at every step of the process. Special thanks to Will and Josh (supervisors), Chris and Steve (technicians), and Michelle in the office.
A water leak in our basement ruined the new flooring & baseboards so our insurance company called SERVPRO. Over the next few days Will and his crew (3 different helpers on 3 visits) cleaned, moved stuff, set up fans & dehumidifier, so I felt confident our basement was clean & dry when they finished. And each time they came, they arrived when Michelle in the office said they would! Thanks for the help, everyone!
Called SERVPRO at 4:30 am and a very nice woman answered and said she would have crew out by 7 am. They arrived at 7 am as promised and went to work immediately pumping out water in my basement and bringing in fans and dehumidifiers. They left their equipment to continue to dry and came back to check to make sure everything was okay and picked up their equipment in a few days and all is dry. Great customer service from beginning to end. Thank you!
Called Travis @ SERVPRO when a unit above our office had their water heater break over the Christmas break - there was 1-2 inches of water throughout the office by Sunday. He was "the man" throughout the process - they came within ~2-3 hours and reached out to the insurance company directly to get approvals. After my electronic claim, he was able to get in touch with them before I even was. Their initial arrival (on a Sunday) was at least 6-8 hours quicker than the neighboring office's abatement company who called their insurance company that morning. Noah was the "feet on the street" or feet on the wet carpet guy who was doing the majority of the work with 1 or 2 other people most days - he was FANTASTIC! Once abated, Travis even had our carpets cleaned and bathroom fixtures put back in - at NO COST - so we could operate with little impact prior to contractors coming in to do repairs and replacements. He explained the whole process from soup to nuts above and beyond what SERVPRO does, including how to interact and work with the insurance company throughout these steps and ensure all of the work for comparable replacements was covered. When I say they went above and beyond, that was an understatement. And they were here checking on everything at least 2x as much as the abatement companies for the other offices / units that were impacted. Kudos to a solid operation, company / franchise location, and employees that take a terrible event and makes it the least bad it can be.
Travis & his team were on-site for a sprinkler malfunction within 30 minutes. The quick response and mobilization saved us tens of thousands of dollars and weeks of construction. We could not have been happier with their service.
I could not have imagined getting my water damage repaired would be so easy. Thank You!
SERVPRO staff were very knowledgeable and equipped to clean and restore damage done to my home from a burst pipe.
We had a flood in our house from our water heater. SERVPRO was quick to respond and get rid of the water.
SERVPRO is a great company to work with. We highly recommend them!
I was totally flabbergasted and blown away by the service of SERVPRO of Montclair/West Orange. I would absolutely, 100% recommend their service and technicians as well as their office staff. The response time was amazing and remarkable and they did an amazing job and saved me.
We had a ton of water in our home. SERVPRO absolutely saved the day when they showed up and got us back to normal quicker than we thought. Wouldn't have used anyone else.