What our Customers say...
The project manager, Travis, and the office manager, Michelle, and the entire serve pro crew. We’re outstanding! They thought outside the box, they solve problems, they were extremely courteous and professional, and they made sure that they follow through until the job is completely done. They did SERVPRO proud!. When I spoke with the various gentlemen working on Travis‘ crew, they also were very courteous, and worked hard to make sure that everything was done correctly and to my expectations. They were also very helpful in dealing with the insurance company. Outstanding work. EXCELLENT! I was able to actually relax a little bit in a very trying situation. I highly recommend SERVPRO of Montclair and West Orange. Well done!
I highly recommend this company--which did an excellent job in cleaning up a water mess and preventing mold and further damage. They were prompt, polite, and highly professional and kept me informed at every step of the process. Special thanks to Will and Josh (supervisors), Chris and Steve (technicians), and Michelle in the office.
A water leak in our basement ruined the new flooring & baseboards so our insurance company called SERVPRO. Over the next few days Will and his crew (3 different helpers on 3 visits) cleaned, moved stuff, set up fans & dehumidifier, so I felt confident our basement was clean & dry when they finished. And each time they came, they arrived when Michelle in the office said they would! Thanks for the help, everyone!
I returned from vacation to a disaster in my rental basement. A mainline blockage created a backup and overflow into the basement. When Josh showed up that Saturday the plumber was not there yet. He managed to calm down my panicked state, I wanted the clean up done like yesterday. Josh reassured me that everything will be fine once he's done. That I should allow the plumber to work before he did otherwise I would find myself liable for another cleanup when the unaddressed plumbing problem reoccurs.
The plumber came later, after he completed the job he was on but by then Josh had left, promising to be back in the am, after the plumber was done. Josh did not disappoint. The next day he showed up at the time arranged with his office. He was punctual, always, and on every visit called when he was 10 mins away. Josh was thorough with his assessment of the situation and explained all the details of his plan of action. Once the assessment was done and my signature obtained I left him with his one man crew, Pedro, allowing them to their job.
Wilbur and his crew were just as effective in completing their tasks because they called close to completion and by the time I got there shortly afterwards the last bag was going out. The basement already cleaned up from work. They also sanitized, explaining that with the wall removed they then had access to areas that Josh's crew could not.
I'm would to thank Josh, Wilbur, Chris and Pedro because they are ones with whom I spoke. It was also a pleasure to have Michelle always keeping me updated on the appointments.
Last week we had a plumbing leak.
The SERVPRO team arrived ready for action...incredibly efficient and professional. They moved heavy furniture and set up the dryers. Within three days we were dry and after a follow up, they removed the equipment. In fact, they're returning to move back some furniture!
Will, Josh, Chris, Steven, and Pedro did a full house clean and did a very professional and fast job and I really appreciate it. I would 100 percent recommend them to come clean out my house again if need be.
We had a sewer backup into our laundry room and leaking into our garage this past Sunday and I called SERVPRO at 3 pm. I was amazed when they answered and said they would be here in an hour. On the dot, Josh and Chris showed up and got right to work. They made us feel taken care of and with my wife being less than two weeks from her due date it was exactly what we needed.
The guys followed up each day to ensure everything was drying out and when they came to pick up their equipment they made sure we had no remaining questions and said if we notice anything to let them know.
I cannot recommend these guys more. They kept me sane in a time of true craziness.
Called SERVPRO at 4:30 am and a very nice woman answered and said she would have crew out by 7 am. They arrived at 7 am as promised and went to work immediately pumping out water in my basement and bringing in fans and dehumidifiers. They left their equipment to continue to dry and came back to check to make sure everything was okay and picked up their equipment in a few days and all is dry. Great customer service from beginning to end. Thank you!
Called Travis @ SERVPRO when a unit above our office had their water heater break over the Christmas break - there was 1-2 inches of water throughout the office by Sunday. He was "the man" throughout the process - they came within ~2-3 hours and reached out to the insurance company directly to get approvals. After my electronic claim, he was able to get in touch with them before I even was. Their initial arrival (on a Sunday) was at least 6-8 hours quicker than the neighboring office's abatement company who called their insurance company that morning. Noah was the "feet on the street" or feet on the wet carpet guy who was doing the majority of the work with 1 or 2 other people most days - he was FANTASTIC! Once abated, Travis even had our carpets cleaned and bathroom fixtures put back in - at NO COST - so we could operate with little impact prior to contractors coming in to do repairs and replacements. He explained the whole process from soup to nuts above and beyond what SERVPRO does, including how to interact and work with the insurance company throughout these steps and ensure all of the work for comparable replacements was covered. When I say they went above and beyond, that was an understatement. And they were here checking on everything at least 2x as much as the abatement companies for the other offices / units that were impacted. Kudos to a solid operation, company / franchise location, and employees that take a terrible event and makes it the least bad it can be.
Nothing but positive things to say about SERVPRO Montclair / West Orange. I had a major toilet overflow in my newly finished basement. SERVPRO was out in no time to clean up the mess. Travis and his crew were very knowledgeable and put my mind at ease. From speaking with the office to the technicians at my home I am more then pleased.
Great service, very clean and professional. 10/10
We had 10 inches of water in our entire basement with loss of power on Aug 4, 2020. Called our insurance company who sent SERVPRO as first responders. They came right away and they were able to help with generators, which were hard to get. They even had to get more generators to start the sump pumps to pump the water out!! Our insurance company has sent another company to get an opinion but they said basically to call when the power came back! Which was four days later!!! SERVPRO are truly first responders, very professional and did an awesome job with the cleaning! I'm hoping they can reconstruct the walls in our basement after the underlying source of water in the basement is solved! Since this happened a couple months ago as well as during a power loss, we would rate SERVPRO as excellent in every way! The person in charge of our basement was Travis who was very pleasant, professional and reassuring!!
Amazing to work with! Travis, Noah and the rest of the team were so great! Highly highly recommend them!
Travis & his team were on-site for a sprinkler malfunction within 30 minutes. The quick response and mobilization saved us tens of thousands of dollars and weeks of construction. We could not have been happier with their service.
SERVPRO came on time, they were friendly, very professional, and accessed the issue thoroughly. They addressed all of my questions and concerns.
SERVPRO was so helpful with our business. We were shut down for a day due to a toilet overflow. We thought we would closed down for a week, but they had us back open with a few days.
Amazing experience with SERVPRO.
SERVPRO is the only company I would recommend in the Montclair area. They are so professional and helpful from start to finish.
SERVPRO helped us with a massive sewage loss in our home. They were so quick to respond and get things back on track. We appreciate them so much!
SERVPRO in Montclair is such a great company to work with. I highly recommend their services. Joe the owner is extremely helpful and professional.
Such an amazing company to work with! Wouldn't recommend anyone else!
I could not have imagined getting my water damage repaired would be so easy. Thank You!
We had a large fire and SERVPRO was great to work with.
Highly skilled technicians who appear to be incredibly dedicated to ensuring a job is well done. If you have flood damage, don’t bother calling anyone else.
SERVPRO staff were very knowledgeable and equipped to clean and restore damage done to my home from a burst pipe.
We had a serious mold problem. SERVPRO came in knocked it out!
All of your service personnel were great, neat, friendly and polite. Pleasure doing business with you. Thank you SERVPRO.
The entire experience with SERVPRO from start to finish was terrific!
We had a small electrical fire that damaged our home. We called SERVPRO and I believe that was the best thing we could possibly have done!
SERVPRO did an amazing job repairing my storm damage. I would highly recommend them to anyone!
Your technicians did a terrific job repairing the damage from the fire. I can't thank you enough!
SERVPRO helped with our fire damage and got us back in our home in no time.
SERVPRO helped us with our mold issue. They were trustworthy and honest.
We had a real mess from the rain and SERVPRO made it all better.
Our flooding situation was so tough, but SERVPRO made everything better. They were so professional and helped us from start to finish.
SERVPRO is a great company to work with. Very solid work!
We had a nasty mold loss, and SERVPRO was incredible to work with.
Great experience. They were so nice and handled our loss with a professional attitude.
The mold in our home was so bad, but SERVPRO helped clean and remove all of it.
We had a flood in our house from our water heater. SERVPRO was quick to respond and get rid of the water.
Great work! Appreciate them so much!
SERVPRO was great to work with! Highly Recommend!
We had a bad fire and SERVPRO was so helpful. They are amazing to work with!
We had a bad storm and lots of damage to our home. SERVPRO was so helpful and great to work with.
SERVPRO is a great company to work with. We highly recommend them!
SERVPRO is an incredible company to hire if you have a fire loss in your home. We have had to use them twice and wouldn't even think about using someone else.
We had a major water loss at our facility and SERVPRO was quick and so responsive through the whole process. We highly recommend using them.
I was totally flabbergasted and blown away by the service of SERVPRO of Montclair/West Orange. I would absolutely, 100% recommend their service and technicians as well as their office staff. The response time was amazing and remarkable and they did an amazing job and saved me.
SERVPRO of Montclair/ West Orange is a great company. They are quick and work fast!
SERVPRO is the best company, period!
We had a ton of water in our home. SERVPRO absolutely saved the day when they showed up and got us back to normal quicker than we thought. Wouldn't have used anyone else.
Simply the best in the mold remediation business. Wouldn't use anyone else.